Assist customers in managing their Blue Apron accounts.Make case-by-case judgment calls regarding custom solutions for unique customer issues.Think on your feet to devise creative solutions to problems that arise or escalate, as appropriate.Employ empathetic support to customers primarily via phone calls, but also via email and chat.Ability to meet deadlines and work within strict metrics.
Able to manage multiple customer inquiries in a fast-paced environment (each associate helps approximately 100-150 customers during their shift).In this entry-level role, you’ll be an integral part of our fast-paced and quickly growing Customer Experience team at our NEW LOCATION! We're looking for enthusiastic and highly motivated problem solvers who love working with people and who are passionate about delivering exceptional customer service. We are thrilled to be part of our customers’ lives, cooking and creating experiences in their home kitchens.īlue Apron’s Customer Experience team drives loyalty and strengthens new and existing relationships with our customers through exceptional experiences and valuable insights, powered by happy people, collaborative processes, and innovative technology. We take preparation seriously, embrace a spirit of excellence, and put in the extra effort in everything we do. Our highly motivated group of food enthusiasts are inspired to work on complex business problems with creativity and passion always looking to learn something new. Chefs around the world wear blue aprons when learning to cook, and for us, it has become a symbol of lifelong learning.
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